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Privacy & Data

Privacy Policy of F9Bet — Your Data in Good Hands

At F9Bet, privacy is not an empty promise. Find out exactly what data we collect, why we collect it, how we protect it, and what your rights are as a Brazilian user — fully in line with the LGPD and written in plain language.

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Real Data Protection

Your personal data is handled with the same level of security as Brazil's leading digital banks.

SSL 256-bit LGPD No Resale 2FA available

The pillars of privacy at F9Bet

How the platform keeps your data protected and under your control at all times

256-bit SSL Encryption
All communication between your phone or computer and F9Bet's servers is encrypted with 256-bit SSL — the same standard used by Brazil's largest digital banks such as Nubank, Itaú, and Bradesco. Your login, payment, and personal data are never transmitted without protection.
Full LGPD Compliance
f9bet operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). This means you have clear rights over your data — access, correction, portability, and deletion — and the platform is legally required to honor them.
Data Never Sold to Third Parties
F9Bet does not sell, rent, or share your personal data with third parties for commercial purposes. Full stop. The information you provide is used exclusively to operate your account, process payments, and meet legal obligations — nothing more.
Two-Factor Authentication
F9Bet offers two-factor authentication (2FA) to all users. With 2FA enabled, even if someone obtains your password, they cannot access your account without confirmation on your mobile device. Highly recommended for anyone who keeps a balance on the platform.
Right to Data Erasure
You may request the complete deletion of your personal data from F9Bet at any time by contacting support. Data required to fulfill legal obligations or prevent fraud may be retained for the minimum period required by law, with a clear explanation provided to the user.
Communication Preferences
You decide which communications you want to receive from f9bet: emails about bets, promotions, account updates, or security alerts. Communication preferences are available in your account settings and can be changed at any time, hassle-free.
Index
  1. Data Controller
  2. Data We Collect
  3. How We Use Your Data
  4. Legal Basis (LGPD)
  5. Sharing
  6. Data Security
  7. Data Retention
  8. Your Rights
  9. Cookies & Tracking
  10. International Transfer
  11. Minors
  12. Policy Updates
  13. Contact and DPO

Questions about your data?

24h Live Chat

contato@f9bet.best

Last updated: January 1, 2026

1. Personal Data Controller

F9bet is the controller of personal data collected and processed in connection with the Sports Betting and online casino services available at f9bet.best. For any questions about how your data is handled, you can reach our team via the live chat available on the platform 24 hours a day or by email at contato@f9bet.best.

This Privacy Policy was drafted in compliance with the General Data Protection Law (LGPD, Law No. 13.709/2018) and applies to all registered users of F9Bet, visitors to the site, and any individual whose data is collected as a result of interaction with the platform's services.

Important: By creating an account with f9bet and using our services, you confirm that you have read and agreed to this Privacy Policy. We recommend keeping a copy of this policy for your records.

2. What Personal Data We Collect

F9Bet collects only the data strictly necessary to provide the contracted services, meet legal obligations, and prevent fraud. Below is a full breakdown of the data collected by category:

2.1 Registration Data

  • Full name;
  • CPF (Individual Taxpayer Registration);
  • Date of birth;
  • Full residential address (street, number, unit, neighborhood, city, state, ZIP code);
  • Email address;
  • Mobile phone number.

2.2 Identity Verification Data (KYC)

  • Government-issued photo ID (RG, CNH, or passport) — front and back;
  • Proof of residence issued within the last 90 days;
  • Selfie with ID document, when requested as part of the verification process.

2.3 Financial Data

  • Pix key linked to the account holder's CPF;
  • Credit or debit card details (last four digits and card brand only — the full card number is never stored on f9bet's servers);
  • Bank account details for TED transfers;
  • History of deposits and withdrawals on the platform.

2.4 Platform Usage Data

  • Sports Betting and casino game history;
  • Sport and team preferences;
  • Access times and frequency;
  • Devices used (type, operating system, browser version);
  • Access IP address;
  • Session data and browsing cookies.

2.5 Communication Data

  • Records of conversations with customer support (live chat and email);
  • Communication and notification preferences.

F9Bet does not collect biometric data beyond what is strictly necessary for identity verification when required by the KYC process. Health information, racial origin, religion, and sexual orientation are never collected.

3. How We Use Your Personal Data

Data collected by F9Bet is used exclusively for the following purposes:

Purpose Description
Service provision Creating and managing your account, processing bets, deposits and withdrawals, and accessing the casino and F9Bet promotions.
Identity verification Confirm you are who you say you are, and prevent fraud, money laundering, and access by users under 18.
Legal compliance Comply with obligations under the LGPD, the Civil Code, the Consumer Protection Code, and the sports betting regulations currently in force in Brazil.
Fraud prevention Detect and prevent suspicious activity, multiple account creation, bonus abuse, and other conduct prohibited by the Terms and Conditions.
Communication Send you account information, security notifications, policy updates, and — with your consent — promotions and news from F9Bet.
Product improvement Analyze usage patterns in aggregated, anonymized form to improve the browsing experience, sports coverage, and the quality of markets offered.
Responsible gambling Identify usage patterns that may indicate problematic behavior and activate protective tools, in accordance with our Responsible Gambling.

4. Legal Basis for Processing (LGPD)

Each data processing activity carried out by f9bet has a specific legal basis under the LGPD (Art. 7 and Art. 11). The primary legal bases used are:

  • Contract performance — processing required to provide the contracted services when creating an account at F9Bet (Art. 7, V);
  • Compliance with a legal or regulatory obligation — data required to comply with Brazilian betting regulations, anti-money laundering rules, and consumer protection law (Art. 7, II);
  • Legitimate interest — processing for fraud prevention, platform security, and aggregate usage analysis, always balanced against the rights of data subjects (Art. 7, IX);
  • Consent — for sending marketing communications and promotions not directly related to account operations. You may withdraw this consent at any time (Art. 7, I).

Under no circumstances does F9Bet process data without an identifiable legal basis. For any questions about the legal basis for a specific processing activity, please contact our support team.

5. Sharing Data with Third Parties

F9Bet does not sell, rent, or trade your personal data with third parties. Data sharing occurs only in the following situations, always with a legal basis and limited to the minimum necessary:

  • Payment processors — for processing deposits and withdrawals via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED bank transfer. These partners operate under their own privacy policies and are required to handle your data with the same level of protection demanded by f9bet;
  • Technology providers — hosting infrastructure, cybersecurity, and fraud analysis. All contracts with these providers include confidentiality and data protection clauses;
  • Casino game providers — slots providers, live roulette, and other game providers receive only the technical data required for the gaming session, with no access to the user's full profile;
  • Competent authorities — when required by court order, regulatory authority ruling, or legal obligation, F9Bet shares only the data specifically requested, within the timeframe and format determined;
  • Auditors & compliance — companies responsible for compliance auditing may have access to anonymized or aggregated data for regulatory verification purposes.

F9Bet never shares data with advertising companies, data brokers, or any third party for purposes not directly related to the operation of the contracted services.

6. Data Security

F9Bet employs robust technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure:

  • 256-bit SSL Encryption across all communication between the user's device and the platform's servers;
  • Encrypted storage of passwords — F9Bet never stores passwords in plain text. We use modern salted hashing algorithms;
  • Two-factor authentication (2FA) available to all users as an additional layer of protection;
  • Continuous monitoring of suspicious access attempts and anomalous account activity;
  • Internal access control — only F9Bet staff with a legitimate need to access data are permitted to view it, with all actions fully tracked;
  • Regular security testing — the platform undergoes periodic vulnerability assessments and penetration tests carried out by specialized firms;
  • Incident response plan — in the event of a security incident affecting personal data, F9Bet will notify affected users and the National Data Protection Authority (ANPD) within the timeframes established by the LGPD.

Despite all the measures in place, no system is 100% impenetrable. We therefore recommend using strong passwords that are unique to F9Bet, enabling 2FA, and never sharing your login credentials with anyone.

7. Data Retention & Deletion

F9Bet retains your personal data for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations. The general retention periods are:

  • Active account data — retained for the entire duration of your F9Bet account;
  • Financial & transaction data — retained for a minimum of 5 years after account closure, as required by tax and anti-money laundering legislation;
  • Identity verification data (KYC) — retained for a minimum of 5 years after account closure;
  • Betting records — retained for a minimum of 5 years for regulatory audit purposes;
  • Customer support records — retained for 2 years after the ticket is closed;
  • Marketing data (based on consent) — deleted immediately upon withdrawal of consent, unless required for another lawful purpose.

Once retention periods expire, data is securely deleted or irreversibly anonymized. You may request early deletion of your data through our support team, and F9Bet will inform you of the applicable timeframe and conditions.

8. Your Rights as a Data Subject

The LGPD grants you a comprehensive set of rights over your personal data processed by F9Bet. All of these rights can be exercised via live chat or by emailing contato@f9bet.best:

Right of Access
Request a copy of all personal data F9Bet holds about you. We respond within 15 business days with a complete report in a readable format.
Right to Rectification
Correct incomplete, inaccurate, or outdated data directly in your account settings or by contacting F9Bet support.
Right to Erasure
Request the deletion of your personal data when it is no longer needed or when processing was based on consent that you have since withdrawn.
Right to Data Portability
Receive your data in a structured, machine-readable format (CSV or JSON) to transfer to another service, as provided for under the LGPD.
Right to Object
Object to the processing of your data carried out on the basis of legitimate interest when it disproportionately affects your fundamental rights and freedoms.
Right to Information
Find out which third parties F9Bet shares your data with, for what purposes, and how long each data category is retained on the platform.

9. Cookies and Tracking Technologies

F9bet uses cookies and similar technologies to ensure the platform operates correctly, enhance the user experience, and understand how our services are used. The types of cookies we use are:

  • Essential cookies — required for basic platform functionality, such as maintaining your login session and account preferences. These cannot be disabled without affecting platform functionality;
  • Performance cookies — collect anonymized data on how users navigate F9Bet, which pages are most visited, and where errors occur. Used exclusively for internal improvements;
  • Functionality cookies — remember your preferences, such as language, favorite sports, and odds display settings, to personalize your experience without requiring you to reconfigure on every visit;
  • Security cookies — help detect fraudulent activity, provide CSRF protection, and validate authenticated sessions.

F9Bet does not use third-party advertising cookies or share browsing data with ad platforms. You can manage non-essential cookie preferences in your browser settings. Disabling essential cookies may prevent the platform from functioning correctly.

10. International Data Transfers

Some of the service providers used by F9Bet — such as cloud infrastructure providers and cybersecurity companies — may be located outside Brazil. When personal data is transferred to other countries, F9Bet ensures that the level of protection is equivalent to that required by the LGPD, through specific contractual clauses, privacy certifications, or countries recognized by the ANPD as providing an adequate level of protection.

F9Bet does not transfer data to countries that do not offer adequate data protection guarantees, except in cases expressly provided for under the LGPD (Art. 33), such as compliance with a legal obligation or protection of life.

11. Protection of Minors

F9Bet's services are intended exclusively for individuals aged 18 and over. F9Bet does not knowingly collect data from minors and does not permit them to use the platform. If you believe an account has been created by a minor, please notify our support team immediately via live chat.

The identity verification process (KYC) includes date-of-birth confirmation and, where necessary, review of identity documents — specifically to ensure no minors can access F9Bet's services. Accounts identified as belonging to minors are closed immediately, and the data is processed solely to fulfill a legal obligation.

Important: If you are the legal guardian of a minor and suspect they have created an account on F9Bet, please get in touch immediately. Our team will close the account and guide you through the next steps.

12. Updates to this Privacy Policy

F9Bet may update this Privacy Policy periodically to reflect changes in the services offered, Brazilian legislation, or internal data protection practices. When changes are material to user rights, F9Bet will notify you by registered email at least 7 days before they take effect.

The most current version of this policy will always be available on this page, with the last updated date shown at the top of the document. Continued use of the platform after any changes take effect constitutes acceptance of the new terms. If you do not agree with the changes, you may request account closure before the effective date.

13. Contact, Data Protection Officer (DPO) & Complaints

To exercise any of your rights under the LGPD, ask questions about how your data is processed, or submit a complaint, you can reach F9Bet through the following channels:

  • Live chat — available 24 hours a day, 7 days a week, directly on the platform;
  • Email — contato@f9bet.best, with a response within 5 business days for privacy-related inquiries;

Requests related to data subject rights will be answered within 15 business days, as established by the LGPD. For more complex cases, F9Bet will inform you of the extended timeframe and the reason.

If you feel your request was not properly handled by F9Bet, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the regulatory body responsible for enforcing the LGPD in Brazil.

f9bet is committed to handling all privacy requests with care and respect. Our goal is for you to feel safe and in control of your data in every interaction with the platform.

Frequently Asked Questions about Privacy at F9Bet

The most common questions about how F9Bet handles your personal data

No. F9Bet does not sell, rent, or trade your personal data with any third party under any circumstances. Your data is used solely to operate your account, process payments, meet legal obligations, and, with your consent, send platform communications. Any sharing with technical service providers is governed by confidentiality and data protection agreements.

You can request deletion of your data via 24-hour live chat or by emailing contato@f9bet.best. F9Bet will respond within 15 business days, confirming what can be deleted immediately and what must be retained due to legal obligations (such as financial records, which must be kept for 5 years under Brazilian law). The process is free and hassle-free.

F9Bet does not store your full credit or debit card number on its own servers. Card payment processing is handled by PCI DSS-certified partners who are specialized payment processors. F9Bet retains only the last four digits and the card brand for display in your account history. All communication during transactions is protected by 256-bit SSL.

Yes. This is a right guaranteed by the LGPD (Art. 18, II). Contact us via live chat or email to request your data report. Within up to 15 business days, F9Bet will provide a document detailing all categories of personal data stored, the purposes of processing, retention periods, and any partners with whom that data may have been shared.

After account closure, f9bet retains only the data required to meet legal obligations: financial and betting records for 5 years (as required by tax and anti-money laundering legislation) and KYC data for the same period. Preference data, browsing history, and marketing communications are deleted immediately or anonymized. Once legal retention periods expire, all data is securely and permanently destroyed.

You can unsubscribe from promotional emails at any time in two ways: via the unsubscribe link included in every F9Bet marketing email, or by going to your account settings under communication preferences. Unsubscribes are processed within 48 hours. Essential account communications — such as transaction confirmations, security notifications, and policy updates — cannot be opted out of, as they are required for the service to function.
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Your data protected. Your fun guaranteed.

At F9Bet, you bet with the confidence of knowing your data is in safe hands. Free registration, a bonus of up to R$ 500.00 on your first deposit, and withdrawals via Pix in minutes.

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Questions or Requests About Your Data?

To exercise any right provided under the LGPD — access, correction, deletion, portability, or objection — contact us via 24-hour live chat or by email at contato@f9bet.best. We respond within 15 business days. F9Bet is committed to full transparency in the handling of your personal data.

See also the Terms and Conditions
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